AI Is Reshaping Financial Services , but why does the change feels so different this time? For years, financial services have promised “digital transformation.” Most of the time, that meant prettier apps or faster websites layered on top of the...
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AI
Agentic AI in business
From Assistant to Teammate, Agentic AI Is Changing the Way Work Gets Done For years we described AI as a really smart assistant. Something you asked a question, got an answer, and then carried on with your day. That model...
Customer Service
Holiday blues
The first week back after end-of-year holidays is notorious for IT teams. Even in very mature environments, the same user-driven problems appear every January. Here are the most common challenges — and why they hit all at once. 1. Forgotten...
AI
🚀 AI in Business Operations
AI— The 2026 Inflection PointBy 2026, AI is no longer a pilot or a proof of concept, it is the operating backbone of modern enterprises. With global AI investment growing at unprecedented rates, organizations are moving decisively from experimentation to...
AI
Shadow AI Is the New Shadow IT
🎄 Holiday Advisory for Leaders and TeamsAs the year winds down, a quiet risk is accelerating inside organizations—Shadow AI. Just as Shadow IT once crept in through unauthorized apps and cloud tools, Shadow AI is now entering through everyday productivity...